tr777's Privacy Policy

Introduction

tr777 ("we", "our", or "platform") is an online gaming and entertainment platform in Bangladesh. This privacy policy outlines our commitment to protecting the privacy and security of your personal information. When you register, log in, play games, or use any service on tr777, you agree to this privacy policy.

We believe your personal information belongs to you. tr777 is committed to keeping your information secure and using it only for legitimate purposes. This policy applies to all users — both registered members and site visitors.

Scope of Application

This privacy policy applies to the tr777 website, mobile browser version, and all associated digital services. It does not apply to third-party websites or services. tr777 is not responsible for the privacy practices of third parties.

Information We Collect

tr777 may collect the following types of information:

• Identity information: Name, date of birth, national identity card number (where applicable).
• Contact information: Email address and user profile details.
• Financial information: Payment method details such as bKash, Nagad, Rocket, or Upay account numbers (full card/account numbers are not stored).
• Technical information: IP address, device type, browser version, operating system.
• Usage information: Gaming history, transaction records, session duration, and preferences.
• Cookie and tracking data: Information about how the site is navigated.

How Information Is Collected

We collect information in the following ways:

• Directly provided information: When filling out registration forms, during account verification, or when contacting the support team.
• Automatic collection: Through cookies, log files, and similar technologies when you use our website.
• From third parties: From trusted third parties for the purpose of identity verification and fraud prevention.

How Your Information Is Used

tr777 uses your information only for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Game access, processing deposits and withdrawals, and issuing bonuses.
• Security and fraud prevention: Preventing account misuse, money laundering, and other illegal activities.
• Customer support: Resolving your complaints, questions, or issues.
• Responsible gaming: Monitoring your gaming behaviour and providing support when needed.
• Legal compliance: Meeting the requirements of applicable laws and regulatory bodies.
• Service improvement: Conducting analysis to further improve the user experience.

Marketing Communications

You can give or withdraw your consent to receive promotional emails at the time of registration or later through your profile settings. However, transactional communications (such as deposit confirmations and password changes) are an integral part of the service and cannot be opted out of.

Sharing Information with Third Parties

tr777 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

• Payment processors: Payment providers such as bKash, Nagad, Rocket, and Upay — only the information needed to complete a transaction.
• Identity verification services: Trusted KYC partners to confirm your age and identity.
• IT and security services: Providers of data hosting, cybersecurity, and fraud detection services.
• Legal requirements: Court orders, requests from investigative authorities, or other mandatory legal requirements.

Our agreements with third-party service providers include data protection obligations, and they are required to use information only for the specified purpose.

Corporate Changes

In the event of a company merger, acquisition, or transfer of assets, user information may be transferred to the new entity. Before such changes, we will notify users as far in advance as possible and ensure protections consistent with this privacy policy.

Security Measures

tr777 applies industry-standard security measures to keep your personal information secure. These include:

• SSL encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Access controls: Only authorised staff can access personal information, and only to the extent necessary.
• Regular security audits: Regular security reviews are conducted to identify and address potential vulnerabilities.
• Two-factor authentication: An additional verification layer to protect your account.

While we strive to ensure the highest level of security, no digital system is entirely free of risk. Keep your account password confidential and sign out after logging in from an unfamiliar device.

Data Retention Period

tr777 retains your information for as long as it is necessary to provide services or as required to fulfil legal obligations. Even after an account is closed, information may be retained for the following reasons:

• Financial transaction records for a minimum of five years.
• Any specified period required for legal or regulatory reasons.
• For ongoing disputes or legal claims, until they are resolved.

Once the above requirements are met, information is securely deleted or anonymised.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. tr777 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring the basic functionality of the site.
• Functionality cookies: Remembering your preferences and settings.
• Analytics cookies: Understanding how users use the site and improving services.
• Security cookies: Detecting fraud and ensuring account security.

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

Your Rights Regarding Your Information

As a user of tr777, you have the following rights:

• Right to access: The right to know what information we hold about you.
• Right to correction: The right to request that incorrect or incomplete information be corrected.
• Right to deletion: The right to request deletion of your information in certain circumstances (except where legal obligations apply).
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to opt out of marketing: The right to opt out of promotional communications at any time.
• Right to lodge a complaint: The right to raise a complaint about our data practices.

To exercise these rights, contact our support team. We aim to respond to your request within 30 business days.

Protection of Minors' Information

tr777 is for persons aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

Changes to the Privacy Policy

tr777 reserves the right to update this privacy policy when necessary. For any significant changes, we will:

• Update the "Last updated" date on this page.
• Notify registered users by email (for significant changes).
• Show a notification on your next login.

Continuing to use the platform after changes are made will be considered acceptance of the updated policy.

Responsible Gaming and Privacy

As part of our responsible gaming policy, we monitor your gaming behaviour and may contact you if needed. This information is never used for marketing — it is used solely for your protection.

For more details, please also visit our terms and conditions page.